Allison Phaneuf

Allison Phaneuf MS, CAGSAllison Allison Phaneuf is a part of TGG's nationwide network of leading trainers who provide comprehensive and consistent training solutions. She is committed to the education and self-improvement of others, and brings exceptional energy and enthusiasm to every endeavor. She has spent the past fifteen years involved in education, corporate training and consulting, career development, and health and wellness coaching.


Conversation continued with Allison about the need for training in communication:

Q.How can someone learn new communication skills?

A. The first part of the training session is spent on awareness and helping the attendees to recognize their own style. People usually connect with certain defined styles. Secondly, we introduce communication "tools". Knowing when to use the right tool at the right time will produce better results. A few of the tools are word choice, sequence, pace, and balance between details and big picture ideas.

Q. What makes communication so difficult?

A. Communication skills aren't something we're taught. You might get speech class in high school or college, but that isn't enough. We often know in our minds what we mean, but the person receiving the message applies their own meaning and there can be misinterpretation. The challenge is getting others to understand what you mean and we don't often automatically know how to do that. First we have to understand our own style and then understand our audience.

Q. What can a company expect its employees to learn in a communication training?

A. All our sessions are unique because we customize them to meet our clients' needs. A session could focus on written communication such as email and formal letters. People rely heavily on email and it's easy to become too casual, but it's also important to know how to keep it professional. Or we can focus on the verbal skills including one-on-one, team communication, or presentation skills needed in the boardroom. Although this training is done in the work setting, communication really is a life skill; it is something they'll use during any interaction with people.

Q. What is the objective in your training sessions?

A. First, individuals need to recognize their own communication style. They need to know how they are representing themselves and what the audience's needs are, which are not always the same. Secondly, team members need to understand each other better, which will lead to increased efficiency. Lastly, but most important, is the bottom line. If all levels of an organization are working well together by communicating effectively with each other, then they make a positive impact on the overall goals of the entire organization.

At the end of a training session, participants will take away an individualized action plan with strategies so they can make necessary changes in their communication style. During follow-up coaching, we empower participants to practice their plan. Attending the training isn't enough; they must use their new communication skills on a regular basis to see the desired results.

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