Customer Service

Discovering Your Customer Service Style In The Workplace (Half Day to Full Day)

This workshop will provide participants with insights and strategies to better understand and communicate with their internal and external customers. Each participant will leave the session with an action plan consisting of things to STOP, CHANGE and START doing in order to provide better customer service immediately.

Participants will be able to:

  • Identify behavioral profile and improve interpersonal relationships
  • Gain insight into the natural styles of behavior
  • Increase appreciation of others, respect and value differences
  • Explore behavior of four primary styles: dominance, influence, steadiness and conscientiousness

Customer Service Using Disc Behavioral Tool (Half Day to Full Day)

In this workshop, customer service is introduced as a process and mindset instead of a transaction.  Participants will understand the need to provide a quality experience for those with whom they interact.  The session will allow participants to identify their customer service style by using the DISC Behavioral Profile. 

The DISC tools stands for the acronym:

  • Dominance: relating to power or control, assertiveness
  • Influence: how we communicate and function in social situations
  • Steadiness: dealing with patience, persistence and thoughtfulness
  • Conscientiousness: structure and organization

Service Excellence (2 Session Options)

Everyone wants excellent customer service.  Service excellence is a combination of establishing systems that deliver excellence and impassioning people to deliver great service.  This session engages participants in having a ready mindset to provide great service and to manage situations that can be challenging to handle.

Session Options:

Impassioning the Service Provider (2 hours)

  • Build the team using experiential activities
  • Flush out issues that impede service excellence
  • Identify skills and gain personal commitment for service excellence

An expanded session is a planning program to establish or renew an organization’s ability to deliver service excellence.           

Designing Service Excellence (4 hours)

  • Environmental scan (internal & external)
  • Design service delivery with E.S.P. model (Exploration, Systems, People)
  • Develop implementation plan

Achieving Greater Customer Service (Half Day or Full Day)

Increase the satisfaction of customer interactions through enhanced productivity, communication and follow-through. Assist employees in building a solid foundation of skills and techniques which will positively impact the customer’s perception of the organization. Consider the first impressions and image that are presented to customers and how employees can make it easier for the customer to do business with your organization. Additionally, this workshop will help employees learn to identify the style and needs of the current customer base. (DISC or MBTI can be added to this workshop for an additional cost.)

Participants will be able to :

  • Increase customer satisfaction
  • Properly train employees
  • Develop Management Skills
  • Build Team Players
  • Increase productivity
  • Enhance communication skills

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